SK SKYVVA Documentation

1. Overview of the Any Connect

Introduction

Any Connect?

This is the first kanban tab. In this tab we create a new entry e.g. a new connection for the direction Agent -> Salesforce or Salesforce -> Agent. We can choose from an existing entry or create a new one. For creating the new one we just enter here the name of the connection. Then the user clicks on the button 'Continue' and moves to the next tab which is Agent -> Salesforce. If we don't create a new entry we can choose from an existing one. Where are those entries come from?  What are these entries?  To make it clear user needs two sections e.g. one for the direction Agent -> Salesforce and Salesforce -> Agent. For the section 'Salesforce -> Agent' the entries in the dropdown list are coming from the table 'adapterInstance__c' where we have to store the connection record to use for the direction Salesforce -> Agent. In the section 'Agent -> Salesforce' we don't have the record in Salesforce but in the h2 database of the agent. Therefore user needs to read the entries from the section when the user wants to see the connection created for the direction Agent -> Salesforce. These entries are stored only in the h2 database and not in Salesforce. But why don't users keep the connection for this direction e.g. Agent -> Salesforce also in Salesforce in the table 'adapterInstance__c'? Users can store on both sides e.g. in Salesforce and also in Agent. Thus we can select from the table 'adapterInstance__c' only and don't need to make a call to the agent to get the connection entries for the direction Agent -> Salesforce. For the run-time, users don't need the connection for the direction Agent -> Salesforce. Users need to have on this screen only to chose the entry and then continue to the next tabs to ping the connection. For the direction Agent -> Salesforce the connection is only needed by the agent run-time. Salesforce side users don't need that. On the Salesforce side user need the connection for the direction Salesforce -> Agent. Therefore this connection is stored in the table 'adapterInstnace__c'.

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