1. How to use File Adapter with Agent Control Board (old) ?

This tutorial explains what is File Adapter, why do we need it. It explains how do we use it with the Agent control Board (old).

Introduction

File adapter uses to integrate data from file to SFDC and from Salesforce to file. The File type that Agent support is CSV, XML, and Excel that can be integrated with their content. You can integrate file attachment into the attachment object.

CONTENT: use for integrating content in the file like CSV, Excel, and XML.
FILE: use for integrating file attachment into Attachment Object.

Prerequisite

Create an adapter, User has to follow steps before it would eg. Creating Integration and Interface. To create a File Adapter, there are some steps that must be followed :

Creating of File Adapter

Inbound Case1

Create an Integration

Create an Inbound Interface

Now go to Salesforce Click on Adapter Inbound Tab

Create Inbound Adapter Type File
Click on Ping Connection

Adapter property made a connection successfully with Agent and File Adapter

file_upload_mode —CONTENT
filetype —XML

Now the user has to go to the Interface Detail page

Scroll down to Inbound Setup Section
Select File-Adapter-Inbound user just created

Click on Open Mapping Button

Map the target fields according to Account, Contact, Case to the Salesforce source sObject
Select Ext Id
Save

Now go to the Agent and Select your Integration which you just created

Select your Interface
Click on Edit Interface Button

Now see Interface Source Definition

Test Source connection
Click on Test Query Button
Records are fetching
Save

Click on Agent Control Board (old) Tab - How to use the Agent Control Board?

Since the user now completely understand; How to use the Agent Control Board, by hitting the upper link, now we understand the Architect of the Agent Control Board now follows below on Salesforce org.